Illuminate On
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!

Mar 4, 2016     4 Comment     Blog Traveler    

The airline app read “please see gate agent for check-in.”  Anticipating the headache I was going to have to endure, I left the house early to make my 7:30am departure. I parked close and started to make my way to the counter.  As I tried to enter the line, the ” line guard ” (that’s what I call them) pointed to the kiosk and screamed (yes literally) “sir! sir! you have to go to the kiosk first!”  She didn’t care to ask or find out my needs, she just forced me to the kiosk. I knew what the kiosk was going to do, it was going to print off that slip that looks like a boarding pass actually has one message on it, “unable to check-in, see gate agent.”  I again turn towards the line, the line guard screams “sir, go to the kiosk,” I flashed my slip, she looked at it, moved out of the way, and pointed me to enter the line without saying a word or making eye contact.  I guess it was a ticket, not to the airplane but to the line to see the agent.  Ok, past the first hurdle, on to the next!

When I approached the counter, there were three agents.  Two had on red coats and one with a blue coat.  I’m wondering, “which of the three can help me and who would I want to work with?”  Before any conclusion, one of the red coat agents says out loud at me while working with another passenger, “sir, if you don’t have any luggage, proceed to the gate.”  I responded with “my ticket says see gate agent.”  She points me to the agent in the blue coat who is already helping another passenger.  I guess now I know who is the right person to help me.  When it was my turn, she invited me over and asked for my ticket and ID.  She was smiling and courteous.  She identified a problem in the computer and said that she couldn’t check me in without a ticket number that I needed to obtain.  She gave me room on the counter next to her and said she would help other passengers (line was forming behind me) while I obtained it.

At this point, I felt my emotional intelligence declining.  I had followed all the rules and did everything I was supposed to do (even show up earlier!) up until this point, and was still being handed off to someone else.  She observed my frustration, and instead of ignoring me, she said very kindly with a smile, “sir, I can help get you on this plane if you can help me by calling and getting the ticket number.”  She reminded me that she was empowered but needed me, the customer, work with her as a team.  This restored my confidence and established trust.  I was influenced and willing to participate. The number I called said “desk is closed, call back later.”  After she finished with the next passenger she checked in with me, I told her the desk was closed, she responded “i think I can help.”  While she was working on the computer, she picked up the phone, got an agent on the line and then handed me her phone to use.  She said, “talk to them, I’ll help a few other passengers in the meantime.”  I’m on the phone explaining what happened and what I need.  I was probably on the phone for 15-20 minutes. While helping other passengers, she would check in with me.  The departure time was approaching. She checked in one more time, as soon as I mentioned to her that from my phone call it sounded like I was going to get what she needed, she called down to the gate letting them know that I was with her and that I would be making the flight (otherwise, they would of bumped me and gave my seat to a standby passenger).

As a frequent traveler, I had been in that exact situation many times before.  There was one thing that was exceptional about this agent that inspired me to write.  She kept smiling.  At every roadblock, she kept smiling.  When she spoke and when she looked at me or wasn’t looking at me, she kept smiling.  Her smile created a positive energy that was contagious.  It encouraged me to keep enduring forward and made me feel like we were on the same team.

Smiling at and with others through ease and difficulty is the single most powerful tool in Illuminating ourselves and others.

This agent, Illuminated me when my light was starting to dim in face of a stressful situation.
IlluminateOn!

Categories
Archive
Mar 11, 2016     3 Comment     Blog     ,

Uncut, unedited, and completely freestyle.

Mar 8, 2016     0 Comment     Blog Mentor     ,

“You know they are smarter than you if they are asking the RIGHT questions.”

Again, it was one of those things he said that I didn’t understand until much later.  What are “the right questions?” I asked myself over and over again until one day it hit me-the right questions are those that you can’t find an answer for immediately on your own.

Think about it, if you’re asked “are you thirsty?” you can almost immediately respond yes or no.   You didn’t have to think, right?  If asked about your job or things that you do every day, you could probably answer very quickly.  These are the “no effort” and “no challenge” questions.  Your not using any part of your mind that requires you to REALLY think. If all you have around you are people asking you what you already know, then you aren’t growing.

You don’t want to surround yourself with people who ask questions you already have the answer to.  If you are training, on boarding, and developing, then yes, you should expect to be asked lots of questions.  But if absolutely none of those cause you to think, then you’re not being challenged. REAL growth for you (and perhaps for your organization) you want those who ask questions that require you to dig deep.

As a matter of fact, if you have someone who asks questions that make you somewhat annoyed and perhaps even frustrated, it is likely these feelings are because you don’t have the answer and absolutely no clue where to get the answer.  Guess what? You have the right person sitting in front of you.  Sounds insane I know, but trust me.  It is exactly what you need for growth.

When you are digging deep to find and develop a solution, you are growing. When you are growing you are Illuminating yourself and others.

IlluminateOn!

Mar 5, 2016     0 Comment     Blog     ,

Throughout the flight, I listened intently as he spoke while staring forward, out the window. He would smile at the flight attendants as they walked by, or brushed lint and dust off of his jeans repeatedly.  He continued on talking like this for the entire duration of the flight.  I didn’t have time to stop, think, process, or ask questions.   More importantly, I thought to myself, “I don’t want to interrupt him and stop the flow of wisdom he was sharing.”   So I didn’t.  Not even when he said completely off the wall statements like, “no matter how expensive your shoes get, wear a pair of socks with holes in them.”  After landing, I quickly took a paper out and started writing anything and everything down that I could remember.   Later reading it again, while staring at my notes, I thought and chuckled “what! socks with holes in them?” It took me years to realize what he meant.

When you start from nothing, you buy what you need and use what is functional.  Then you get to a point where you can add nice to need and functional.  After working hard, you are able to afford and buy things you don’t necessarily need, but are both extra and nice.  What he was saying is that when you get to that stage, don’t forget where you came from. Keep your head on the ground

There is nothing wrong in having nice things, whether its an expensive pair of shoes, a purse, a watch, jeans, suit, luxury car, house, or condo., But “Wear a pair of socks with holes” means, keep your head on the ground, humility with all your achievement and success. In doing that, you will maintain key ingredients to an “Illuminous” Attitude- You will be grateful, appreciative, and humble.

IlluminateON!